Service Desk Analyst

New York, NY, United States of America

Looking for something challenging?

Do you have what it takes to be a member of a fast-growing and progressive technical team? A team atmosphere where your input and contributions are going to be appreciated and expected? Do you want to grow more professionally as well as technically? If so, then read on;

Method Group, Inc., New York’s MSP, is expanding again. We are looking for a few well-rounded individuals who have solid technical skills and excellent communication skills. The ideal candidate will have a positive attitude and work with minimal management in a team environment where every member is an essential part of our success.

Minimum 3 years experience in Microsoft Server Administration and support is highly desired. Candidates with Microsoft and network security experience and certifications move to the front of the line. Technical School and college degrees are desirable for this position, but nothing beats experience. A stable work history is required.

This role is a critical part of our client service delivery strategy. This is the opportunity to be part of one of the nation's World Class MSPs. We are looking for leaders in the industry who are excited by the thought of being part of an innovative team while having fun at work and growing professionally.

If you think you have what it takes, then apply today!

Job Summary

The Service Desk provides technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other technical tools and products. Working with our managed clients located throughout the New York Metropolitan area, individuals in the Service Desk role must be great communicators and translate their technical knowledge into an actionable direction. When they don’t have an answer, they know how to research the problem and come up with a solution.

Job Responsibilities

  • Troubleshoot and provide technical support both remotely and on-site on hardware, software, and mobile devices.
  • Troubleshoot network problems at the desktop and server level.
  • Work with cloud-related systems. 
  • Physical setup of desktops and laptops.
  • Efficiently manage service tickets.
  • Research and answer the client's technical questions.
  • Network ID and email administration (create users, mailboxes, shared security/distribution groups).
  • Install business applications on desktops and laptops.
  • Work on all facets of our client's network (servers, firewalls, switches, desktops/laptops, wireless, virtual environments, cloud environments, to name a few).
  • Prescheduled weekly training

About Method Group

We are a leading IT Services Provider based in the New York Metro area. Established in 1991, we support small businesses by providing their technology systems, strategy, and ongoing support. We operate through a consultative approach, listening to our clients and providing what best meets their needs. We are now looking for a rock star Service Desk Analyst (also known as Desktop Support, Desktop Technician, or Help Desk Technician) to become part of our amazing team! If you have a go-getter personality and are eager to learn new things and grow, please apply today!


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